Terms of Service
Last Updated: 11/25/2024
Welcome to Reverent Media LLC dba Good Agency! These Terms of Service (“Terms”) govern your use of and access to the websites, applications, templates, tools, features, content, consultations, website design, copy and editorial development, search engine optimization, hosting, and other services (collectively, the “Services”) provided by Reverent Media LLC dba Good Agency (referred to as “The Company”).
By engaging with or using The Company’s Services in any manner, you agree to these Terms, The Company’s Privacy Policy, and The Company’s Acceptable Conduct Policy (collectively referred to as the “Agreement”).
If you represent an organization, you agree to this Agreement on behalf of that organization and warrant that you have the authority to bind the organization to these Terms. If you do not agree to all the terms in this Agreement, you may not use the Services.
While The Company strives to provide clear and concise terms, this Agreement includes important legal information, including provisions related to automatic renewals, warranty disclaimers, limitations of liability, and dispute resolution. Please read these Terms carefully and contact support@goodagency.com with any questions.
1. Scope of Services
The Company provides professional services, including but not limited to:
- Marketing consultations and strategy development
- Website design, development, and hosting
- Copywriting and editorial services
- Search engine optimization (SEO)
- Branding and marketing campaigns
- Project management and execution
Specific details of the Services will be outlined in separate agreements, including Statements of Work (SOWs) or proposals. These Terms serve as the overarching Agreement for all Services unless otherwise superseded by a separately executed Master Service Agreement (MSA) within the last 12 months.
2. Creating an Account
2.1. Signing Up
To use The Company’s Services, you may be required to create an account and provide accurate, complete, and updated information. You are responsible for safeguarding your account credentials and must notify The Company immediately of any unauthorized use.
2.2. Eligibility
By using the Services, you represent that you are at least 13 years old. If you are under 18, you must have your parent or guardian’s consent to these Terms.
3. Pricing and Payment Terms
3.1. Standard Hourly Rate
The Company charges a standard hourly rate of $200/hour for all Services unless otherwise specified in a separate agreement. This includes, but is not limited to, consultations, strategy development, design, and project execution.
3.2. Hosting Plans
The Company offers two website hosting options:
- Basic Maintenance & Security Package: Starting at $199/month, this plan includes essential hosting services, technical support, and routine updates for standard website requirements.
- Unlimited Package: Starting at $499/month, this plan includes everything in our basic maintenance and security package, as well as unlimited support requests and updates to the website (this excludes any site re-designs, e-commerce integration, or new page builds).
Hosting fees are billed monthly or annually in advance and are non-refundable after the billing cycle begins.
3.3. Retainers
Retainer-based engagements are billed monthly in advance and do not roll over unused hours. Minimum engagement periods may apply. Early termination requires 30 days’ written notice, and all fees for the current month are non-refundable.
3.4. Custom Project Pricing
Custom projects are priced based on the scope of work defined in an SOW or proposal. Any changes to the scope are subject to additional fees billed at the hourly rate unless otherwise agreed upon.
3.5. Late Fees
Invoices not paid by the due date will accrue late fees at a rate of 30% annually, compounded monthly (equivalent to 2.5% per month). A 7-day grace period will be extended for failed payments, but the 2.5% fee will be added on the 8th day. Services will continue to be billed until a termination notice is received. Additionally, a collections fee of $75 will be assessed for every delayed month to cover our administrative costs. See section 8 for more details.
3.6. Automatic Renewals
Subscription-based Services, including hosting and retainers, automatically renew unless canceled with 30 days’ written notice before the renewal date.
3.7. Refunds
Payments for completed work, subscription periods already billed, or hosting services are non-refundable, except at The Company’s sole discretion.
3.8. Taxes
All fees are exclusive of applicable taxes. You are responsible for any taxes associated with the Services unless you provide a valid tax-exemption certificate.
4. Ownership and Intellectual Property
4.1. User Content
You retain ownership of any content you provide to The Company. However, you grant The Company a non-exclusive, worldwide, royalty-free license to use, modify, and distribute your content solely for the purpose of providing the Services.
4.2. Deliverables
All content created by The Company, including websites, graphics, and marketing materials, remains the intellectual property of The Company until full payment is received. After payment, you are granted a limited license to use these materials for your business.
4.3. Website Hosting Transition
If you choose to cancel hosting services, you must pay a $750 migration fee and ensure all outstanding invoices are settled before The Company transfers your website to another provider.
5. Client Responsibilities
You agree to:
- Provide accurate and timely information necessary for project completion.
- Ensure prompt communication and approvals to avoid delays.
- Comply with applicable laws and regulations related to your business operations.
6. Privacy and Data Protection
The Company collects and uses personal information in accordance with its Privacy Policy. By using the Services, you consent to this collection and use.
7. Limitations of Liability
To the fullest extent permitted by law, The Company is not liable for any indirect, incidental, or consequential damages resulting from the use of its Services. The aggregate liability of The Company shall not exceed the total amount paid by you in the three months preceding the claim.
8. Termination and Suspension
8.1. By You
You may terminate Services with 30 days’ written notice.
8.2. By The Company
The Company may suspend or terminate Services immediately for non-payment or if you breach these Terms.
9. Dispute Resolution
9.1. Arbitration
Any disputes arising under these Terms shall be resolved through binding arbitration in Hays County, Texas.
9.2. Class Action Waiver
Disputes must be resolved on an individual basis, and you waive any right to participate in a class action.
10. Modifications to Terms
The Company reserves the right to update these Terms at any time. Changes will be communicated via email or website updates. Continued use of the Services constitutes acceptance of the updated Terms.
Contact Us
For questions or concerns, please contact support@goodagency.com.
