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StoryBrand Certified Agency

Does your company’s message sell itself?

For companies that need to clarify their message. Our certified StoryBrand guides will walk your company through each step of the proven 7-Part StoryBrand messaging framework, leaving you with a message that is so clear it will sell itself.

How can StoryBrand marketing benefit my business?

StoryBrand is the marketing framework created by author Donald Miller that helps business owners communicate with their customers more clearly. The 7-step process uses tried and true storytelling principles to provide a formula for communicating in an engaging way. StoryBrand allows you to eliminate confusion, connect with customers, and grow your business.

The StoryBrand Framework is a powerful tool for businesses of all sizes.

At Good Agency, all of our staff are trained and certified in the StoryBrand framework.

We have a team of copywriters, graphic designers, SEO specialists, digital advertising experts, web developers and programmers who are all experts at how to use the StoryBrand framework to create marketing materials that are clear, concise, and effective. With Good Agency as your guide, we can help you clarify your message, connect with your customers and grow your business.

In ‘Building a StoryBrand’, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses.

His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you: The seven universal story points all humans respond to; The real reason customers make purchases; How to simplify a brand message so people understand it; and How to create the most effective messaging for websites, brochures, and social media.

Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.

Watch the StoryBrand Keynote

The 7 Part StoryBrand Framework

1. A character (your customer) and their WANT

Customers don’t really care about your story. They care about THEIR story… so your story only matters as it relates to their story and how it can help them!

Every story starts with the main character, the hero, and it’s our job to find out what they want.

The customer is the hero, not your brand.

The first thing you must do is define who your customer is, what they want, and how the products or services that you offer can help them. Companies tend to sell solutions to problems, and these solutions help the customer solve and overcome obstacles. If you talk only about yourself, your brand, and how great you are, the customer will lose interest. When you define what your customers want, you are inviting them into a story, and that’s what they’re looking for.

2. Your customer’s problem that prevents them from getting what they want

The main reason your customer is calling you or visiting your website is that they have a problem and they need help solving it. It is important for your brand to clearly define the problem that they are facing. When you make a customer feel like their issue matters and offer them services or products in order to resolve it, people will be more interested!

If you confuse, you lose.

Identify the main problem in a clear message that your hero (the customer) faces, and you’ll get them engaged in the story you’re inviting them into.

3. The character meets a guide (you)

Many businesses make the mistake of thinking that their customers are looking for a hero. In reality, customers just want someone who can help solve their problems and achieve their goals. A hero is often too busy taking on the problem themselves to be of any help to the customer. (Think Yoda, think Gandalf & Haymitch.) Instead, businesses should focus on acting as a guide for their customers. By taking on the role of a guide, businesses can position themselves as the experts that customers can turn to for help. This will not only make it easier for businesses to sell their products and services, but it will also make them more likely to be perceived as an authority in their industry.

4. The guide gives them a plan

As a guide, it’s your job to provide a clear, simple, and consistent action plan that your hero (your customer) can take to help them solve their problems. Your plan should be a three or four-step process of what it looks like to work with you. By clearly outlining these steps, customers will know how your products or services will help them solve their problems and the steps they need to take to get this solution.

Furthermore, a well-designed process plan will help to streamline your own operations, making it easier for you to deliver great results for your clients. So if you’re looking to create a seamless customer experience and increase sales, be sure to develop a clear and concise process plan.

People don’t walk into a fog. It’s our job to create a clear vision of what it’s like working with you. If there’s any confusion, people will leave.

5. The character is called to ACTION

After you’ve given your customer an action plan, it’s time to close the deal by asking for the sale. Your customer will not take action unless you prompt them with a specific call to action, so make sure your message is clear and direct. If you do it right, the sale will be the natural next step in the story. 

6. Mention the FAILURE your solution helps them avoid

It is important to define what failure looks like in your story if your customer does not do business with you. By helping your customer achieve success, you are also helping them avoid failure. Without this clear vision, it would be difficult for your customer to understand the importance of working with you. Define what your customer could lose if they do not take action. Could they waste time? Or lose money? Maybe their health could be at risk?

7. Communicate the SUCCESS they will get after doing business with you

Never assume people understand how your brand can change their lives. Tell them.

You need to make it very clear to your customers what their life will be like after buying your products or services. The important idea here is we need to show repeatedly how our product or service can make their life better. People tend to move toward success, so if you do not give your customer a clear vision of success, they will not do business with you.

3 Simple Steps to Implementing the StoryBrand 7-Part Framework.

We make it easy to clarify your message, connect with your customers & grow your business


Step 1

Schedule a Discovery Call

We’ll get to know each other, learn about your business goals, and give you a ballpark estimate of what it will cost to achieve them!

Step 2

Develop Your Message

We’ll give you a plan on what your website costs will be and how we’ll do it from strategy to execution.

Step 3


We’ll put the plan into action and give you the support you need to achieve your growth goals!

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It’s Time To Change The Way You Market

1. Schedule a Discovery Call

We’ll get to know each other, learn your business goals, and provide a ballpark estimate of costs to achieve them!

2. Review the Plan

We’ll provide a marketing plan detailing costs and processes from strategy to execution tailored to your company’s needs.

3. Launch!

We’ll put the plan into action and give you the support you need to achieve your business’s growth goals!